Terms and Conditions

1. About OneMarketers

OneMarketers ("OneMarketers", "we", "us") runs onemarketers.com from Krishnapur Rd, Baniakandor 7300, Jhenaidah, Khulna, Bangladesh. We are a team of AI-powered virtual assistants, not an open marketplace: we approve every team member, match them to clients, hold client payments and pay team members for approved work.

"Client" means a person or business that hires our team. "Team member" means a person approved by OneMarketers to do work for clients. "Order" means a piece of work agreed through the website, at a fixed price or by the hour.

2. Your account

• You must be at least 18 years old and give true, current details (name, email, phone if asked).
• We may ask you to verify your email and phone number before you can use your account.
• Keep your password private. You are responsible for what happens on your account. We recommend turning on two-step login in your account.
• One person or business per account. Do not share, sell or transfer your account.

3. Hiring our team (clients)

• You can hire a team member directly, post a project for OneMarketers to staff, or choose a plan. The order page shows the agreed price, the pricing type (fixed or hourly), any hour limit and the payment plan.
• Describe the work clearly and give the team member the access and information they need. Delays caused by missing information are not the team member's fault.
• Review delivered work, hours and milestones promptly. You can approve them, ask for a revision, or raise a dispute.
• Do not ask team members to do anything illegal, harmful or against these terms.

4. Prices, fees and payments

• Prices are in US dollars (USD) and are shown before you pay. Our services start from $3 per hour.
• Client fee: a client fee of up to 10% may be added to payments on orders and projects. The exact fee is shown before you pay. Your first project is free of the client fee, and there is no client fee while you have an active Plus membership or Monthly VA plan.
• Payment plans (chosen per order):
  • Pay upfront: you pay the full price (or rate × hour limit) before work starts. OneMarketers holds the money and releases it to the team member as you approve work. Unused money is refunded.
  • Pay per milestone / weekly: fixed-price milestones are paid before work on them starts; hourly work is invoiced weekly for approved time.
  • Pay after approval: you are invoiced for each milestone or week of time after you approve it, and must pay promptly.
• Payment methods: card (Stripe), PayPal, cryptocurrency and Wise bank transfer, as offered at checkout. Card, PayPal and crypto payments are handled by those providers; we do not store your card details. Wise transfers are confirmed by OneMarketers by hand, and work starts once the money has arrived.
• You pay any bank, transfer or currency-exchange charges of your own bank or payment provider.
• If a payment is late, we may pause work on the order until it is paid.

5. Hourly work and time tracking

• Hourly work is recorded in 10-minute blocks, using the OneMarketers Tracker app or entered by hand. Hand-entered time is marked "Manual".
• The Tracker app takes screenshots of the team member's screen and records an activity level while it is running. These are visible only to the client of that order, the team member and OneMarketers admins.
• Clients review hours and can approve them or raise a dispute. Hours cannot go over the hour limit of an order without the client's agreement.
• Team members must only track time they actually spend on the client's work.

6. Refunds, cancellations and disputes

• Money held for an order that is not used for approved work is refunded to the client when the order is completed or cancelled.
• Approved work (approved milestones and approved hours) is not refundable, except where OneMarketers decides otherwise in a dispute.
• If you disagree about hours, a milestone or delivered work, raise a dispute on the order. OneMarketers reviews the work, messages, time records and screenshots and makes a fair decision, which may be a full, partial or no refund. Both sides agree to follow that decision.
• Refunds go back to the original payment method where possible. Crypto and Wise refunds are sent by hand and can take a few business days.
• Chargebacks or payment reversals made without first raising a dispute with us may lead to account suspension.

7. Plans and memberships

• Monthly plans (Basic, Standard, Premium) give a set number of hours each month at the price shown. You pay one month at a time; there are no automatic charges. A paid month runs until its end date, and unused hours do not carry over to the next month.
• Custom and pay-as-you-go plans are reviewed by OneMarketers, who confirms the price before you pay.
• Plus membership removes the client fee on new orders while it is active.
• Discounts and offers apply only for the time and on the terms shown. Existing subscriptions keep the price they were bought at.
• You can cancel a plan at any time. It stays active until the end of the month you paid for and is not renewed.

8. Joining our team (team members)

• Applying does not guarantee approval. OneMarketers reviews every profile and decides who is listed, and may unlist a team member at any time.
• Team members work as independent contractors, not employees of OneMarketers or of the client, and are responsible for their own taxes.
• OneMarketers keeps a team member fee (shown in your account) from the money paid for your approved work. You can request a payout of your available earnings; payouts are sent by the method we agree with you.
• Deliver work on time, to a professional standard, and keep clients' information confidential.

9. Working directly outside OneMarketers

Clients and team members who meet through OneMarketers agree to arrange and pay for work together only through OneMarketers, for 12 months after they first worked together on the website. Please do not ask for or share contact details to move payments off the website. Taking work or payments outside OneMarketers may lead to account suspension.

10. Ownership of the work

• When the client has paid in full for a piece of work, the rights to the final delivered work pass to the client, unless the order says otherwise.
• Team members may keep and reuse their own general tools, templates and know-how, and may show the work in their portfolio only with the client's permission.
• Third-party material (fonts, stock images, software, AI tools) remains subject to its own licence terms.
• The OneMarketers name, logo and website belong to OneMarketers.

11. Confidentiality and data

• Team members and OneMarketers keep clients' business information confidential and use it only to do the work.
• Clients should give team members only the access they need, and change shared passwords when the work ends.
• We collect and use personal data (such as your name, email, phone, payments, messages and time-tracking screenshots) to run the service, process payments, prevent fraud and support you. We do not sell your personal data.

12. Acceptable use

You must not use OneMarketers to break the law; to send spam or malware; to harass, threaten or discriminate against anyone; to post false reviews or fake work; to infringe anyone's copyright or trademarks; to try to break into the website or other people's accounts; or to collect other users' personal data.

13. Liability

• We work hard to keep the website running and to match you with good team members, but the website is provided "as is" and we cannot promise it will always be available or error-free.
• To the extent the law allows, OneMarketers is not liable for indirect losses such as lost profits, lost data or lost business, and our total liability for any claim is limited to the fees you paid to OneMarketers in the 3 months before the claim.
• Nothing in these terms limits any liability that cannot be limited by law.

14. Suspension and closing accounts

You can stop using OneMarketers and ask us to close your account at any time. We may suspend or close an account that breaks these terms, is used for fraud, or puts other users at risk. Open orders, held money and earned payouts are settled fairly when an account is closed.

15. Governing law

These terms are governed by the laws of Bangladesh. We will always try to solve a problem with you directly first; if that is not possible, the courts of Bangladesh will decide.

16. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. For important changes we will let you know by email or on the website. Using OneMarketers after a change means you accept the new terms.

17. Contact us

Questions about these terms? Email support@onemarketers.com, call or WhatsApp +8801711-250688, or use our contact form.